A couple years after my horrid
experience with AT&T when the slammed me to a more expensive DSL
plan, they just let me go without dial tone for a week. Remember, The
Law is conducted on paper, so start your paper trail early.
AT&T California
5285 Doyle Road
San Jose, CA 95129
Dear folks
On
or about January 20, 2010 I called in a service problem with my
AT&T phone line. The line was extremely noisy during the rain. This
has been true for the three years I have lived here, but it has become
worse and worse. You sent out a technician on or about Jan 27 2010.
To
my delight he confirmed that the problem was not with my premises
wiring, but was a problem with the phone line coming to the house. He
told me he had to replace the cable from two phone poles away. He also
replaced the interface box on the back of my house with a modern one. I
am extremely satisfied with his work and demeanor and I thought very
highly of AT&T service. The phone worked for at least for a day or
two.
On or about January 30, 2010, I lost dial tone on the line. I noticed this on February 1, 2010 and called in this new problem. You dispatched a technician on February 2 2010. |
Unfortunately I could not be at home since I was attending a conference.
It has been nearly a full week and I am still without dial tone. There
is no status available on the AT&T repair website. I called again on
February 3, 2010 and was told there is a problem in the line and that
the technician turned it over to the cable department.
I work from home, not stuffing envelopes, but writing for a major
electronics magazine with 150,000 subscribers. Not having a phone line
risks me losing my job. I need a hard-date commitment for when I will
have service returned or I will use the number portability laws to
transfer my phone service to Comcast, with whom I already have Internet
service. I also expect to have this month's bill reduced by the
pro-rated time I have been without a dial tone.
I have a company-provided cell phone, 408 xxx-xxxx. I need someone to
call me or email me with some status on this or AT&T will lose my
business, at least 150,00 influential electrical engineers will read
about your incompetence in EDN Magazine, and I will bring tort action as
well.
I do not expect a repair miracle, but I would hope the AT&T
corporation at least runs on some type of schedule so I can know when my
phone will start working again. Do not homes without dial tone have
some type of priority in your service work? |
